Returns Policy


Exchanges
We think our designs are pretty cool- but if you don't or the sizing is wrong, never fear! You can exchange purchases within a 14 day time frame from when it was received.
*Personalised items are unable to be exchanged or refunded*.
Customers are responsible for return shipping costs. Please send us a message below under 'Contact Us' to arrange exchanges. Items must be in unused condition to exchange.
 
Returns
Unfortunately we do not accept refunds for change of mind or wrong size (unless faulty), under Australian Consumer Law.
* Personalised items are unable to be exchanged or refunded*. 
Please ensure you consult our size guide and measure your dog appropriately, to avoid disappointment.
 
Faulty Items
Every Hound & Hair product is carefully handmade to ensure top quality. If however, your item is, or becomes faulty within a reasonable timeframe, and all care instructions are followed, we will happily offer an exchange, refund or repair of your item, under Australian Consumer Law.
 
Cancellations
As each item is handmade to order, we generally cannot accept cancellations or changes, so please choose carefully! However, please send us a message and we can do our best to accomodate.